Schedule ServiceShopGet QuotePay Invoice

DOVER & COMPANY

PRIVACY POLICY

Effective Date: July 20, 2026

Dover & Company ("Dover," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://dovercompany.com (the "Site"), call us, request a service, or otherwise interact with us, including through SMS text messaging in compliance with 10DLC and The Campaign Registry (TCR) regulations.

By using our Site or services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Site or provide your information to us.

1. Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide to us when you request service, request a quote, schedule an appointment, contact us, or otherwise communicate with us. This may include:

  • Full name
  • Mailing address and service address
  • Phone number (including mobile number)
  • Email address
  • Service request and project details
  • Payment information when applicable (processed by secure third-party payment processors)
  • Any other information you choose to provide

Automatically Collected Information

When you visit our Site, we may automatically collect certain information about your device and browsing activity, including:

  • IP address
  • Browser type and version
  • Operating system
  • Referring and exit pages
  • Date and time of your visit
  • Clickstream and usage data
  • Mobile carrier data and device identifiers

Cookies and Tracking Technologies

We use cookies, pixels, and similar tracking technologies (such as Google Analytics and Google Tag Manager) to operate and improve the Site, remember your preferences, and analyze traffic. You can control cookies through your browser settings, but disabling cookies may affect the Site's functionality.

2. How We Use Your Information

We use the information we collect for purposes that include:

  • Providing, operating, and maintaining the Site and our garage door services
  • Scheduling appointments, dispatching technicians, and completing service work
  • Processing payments, sending invoices, and providing receipts
  • Communicating with you about quotes, appointments, follow-ups, and customer support
  • Sending appointment reminders, service updates, and confirmations via phone, email, or SMS
  • Sending promotional offers and marketing communications, with your consent
  • Improving and personalizing your experience on the Site
  • Analyzing how the Site is used and developing new features and services
  • Preventing fraud, securing our systems, and protecting our customers and team
  • Complying with legal obligations, including 10DLC, TCPA, and CAN-SPAM requirements

3. SMS Text Messaging (10DLC Compliance)

Consent to Receive SMS Messages

By providing your mobile phone number through our Site, an online or paper form, in person, or by verbally requesting service, you expressly consent to receive SMS text messages from Dover & Company at the number provided, including messages sent using an automatic dialing system. Consent is not a condition of purchase.

Messages we may send include appointment confirmations, service reminders, technician arrival notifications, customer support replies, billing notices, and, where you have opted in, promotional offers and marketing communications.

Message Frequency and Cost

Message frequency varies based on your interactions with us. Standard message and data rates may apply, depending on your mobile carrier and plan. You are responsible for any charges your carrier may impose.

How to Opt Out (STOP)

You can stop receiving SMS messages from Dover & Company at any time by replying STOP to any text message we send you. After you reply STOP, we will send a single confirmation message and will not send you further SMS messages, except where required to complete an active service request.

How to Get Help (HELP)

For help with our SMS program, reply HELP to any of our messages or contact us using the information at the bottom of this Policy.

Sharing of SMS Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of information sharing described in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We may share your phone number only with our SMS platform providers and carriers solely for the purpose of delivering messages to you, and these providers are contractually obligated to protect your data.

Carrier Disclaimer

Dover & Company does not guarantee that messages will be delivered without delays or failures. Carriers are not liable for delayed or undelivered messages.

Compliance

Our SMS program complies with the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, 10DLC and The Campaign Registry (TCR) carrier requirements, and other applicable federal and state laws. We maintain records of consent and follow all applicable rules for transparency, opt-in, opt-out, and data handling.

4. Email Communications and CAN-SPAM

If you provide your email address, we may send you transactional emails (such as quotes, invoices, and appointment confirmations) and, where permitted, marketing emails about our services and offers. Every marketing email includes an unsubscribe link, and you may also opt out by emailing us. We comply with the CAN-SPAM Act.

5. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only as follows:

  • Service providers: With trusted vendors and contractors who perform services on our behalf, such as scheduling, dispatch, payment processing, SMS and email delivery, hosting, analytics, and customer relationship management. These providers are contractually obligated to keep your information confidential and use it only as needed to support us.
  • Legal requirements: When we believe disclosure is necessary to comply with the law, respond to a subpoena or legal process, enforce our policies, or protect the rights, property, or safety of Dover & Company, our customers, or others.
  • Business transfers: In connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or a portion of our assets.
  • With your consent: Any other sharing for which you have given us permission.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

6. Data Security

We use commercially reasonable administrative, technical, and physical safeguards to help protect your personal information from loss, theft, misuse, and unauthorized access, disclosure, alteration, or destruction. No method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.

7. Data Retention

We retain personal information only as long as is reasonably necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we will take reasonable steps to delete or de-identify it.

8. Your Rights and Choices

Depending on your state of residence, you may have the right to:

  • Request access to the personal information we hold about you
  • Request that we correct inaccurate or incomplete information
  • Request deletion of your personal information
  • Opt out of marketing communications by replying STOP to SMS messages or unsubscribing from emails
  • Opt out of the sale or sharing of personal information (we do not sell your information)

To exercise any of these rights, please contact us using the information below. We may need to verify your identity before fulfilling your request.

9. Children's Privacy

Our Site and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will delete it promptly. If you believe a child has provided us with personal information, please contact us.

10. Third-Party Links

Our Site may contain links to third-party websites, plug-ins, and applications, including social media platforms such as Facebook and Google. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing any information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of this page and post the updated policy on the Site. Material changes may also be communicated by SMS, email, or a notice on the Site. Your continued use of the Site or our services after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, or to exercise any of the rights described above, please contact us:

Dover & Company

4247 Miller Rd, Flint, MI 48507

Phone: (810) 235-2573

Website: https://dovercompany.com/